User Privacy Policy
Fortunica takes privacy seriously. This Privacy Policy explains how we collect, use and protect personal and technical information when you register, play or transact on our site. The page covers the types of data we hold, how that data is used for account operation and payments, the protections we apply, cookie and tracking practices, and your rights to access or correct information. The policy applies to users accessing Fortunica from Australia and elsewhere where our services are available, and it describes contact routes and options for managing your data.
Data we collect
Personal data - name, email, date of birth, address and ID documentation when required for verification. Payment details such as card numbers or bank info when you deposit or withdraw. Account credentials and account status.
Technical data
Device identifiers, browser type, IP address, operating system, connection data and session logs. Game activity and interaction data used to run the service and diagnose issues.
Transactional data
Deposit and withdrawal records, bet history, win/loss details and currency selections (for example AUD). Payment confirmations and receipts required for accounting and compliance.
How we use information
Account set-up and management, payment processing, KYC and responsible gaming checks. Fraud prevention, dispute handling and compliance with legal obligations. Service support and enquiries via live chat or email. Limited analytics to improve site performance and to maintain security.
Data protection and security
Connections to the site are protected using HTTPS with modern encryption protocols. Access to personal data is restricted to authorised staff and service providers who need the data to perform their role. We require third-party vendors to implement appropriate security measures. Regular reviews and technical controls are used to reduce unauthorised access.
Cookies and tracking technologies
Session and persistent cookies are used for login, preferences and session continuity. Third-party analytics and advertising cookies may be present to measure site performance and campaign effectiveness. You can manage cookie preferences via the cookie banner and through your browser settings.
User rights
Access and correction
Request access to the personal data we hold and ask for corrections to inaccurate information. We require identity verification before disclosing or changing sensitive account details.
Deletion and restriction
Request deletion or restriction of processing where permitted under applicable law. Deletion requests may be limited when retention is required for legal, fraud prevention or legitimate business purposes.
Withdraw consent
You may withdraw consent for direct marketing communications. Withdrawing consent does not affect processing required for account operation or legal compliance.
Data sharing and third parties
We share data with payment processors, game providers, identity verification services, analytics vendors and regulators or law enforcement when required. Third parties act as processors and are contractually bound to protect data in line with applicable standards.
International transfers and retention
Data may be processed outside Australia by service providers. Transfers are managed with appropriate safeguards. We retain personal data as required to operate accounts, meet contractual obligations and comply with legal requirements.
Updates to this policy
Privacy terms may be updated from time to time. Material changes will be posted on site with an effective date and, where appropriate, notified by email. Continued use after changes indicates acceptance.
Contact
For privacy requests use the live chat or the support contact details listed on the site. We will explain the steps to verify identity and process your request in line with this policy.